ONBOARDING DONE RIGHT

Gone are the days of expensive service contracts. But what does that mean for you when you need to update your business telephone system? We don’t just drop ship you phones and expect you to do the installation. As a Sonictel customer, we do the onboarding installation for you, and the training with you.

Gather Information

  • List of numbers you want to be ported

  • List of Extension numbers, names, and email addresses

  • Inbound call flow information

Equipment, Provisioning, Programming

  • Program any hardware

  • Set up your account in the cloud

  • Schedule a Port Date

  • Schedule a Technician for Installation

Installation & Migration

  • Send you Customer Admin Credentials

  • Send Users their Credentials

  • On-site Installation

Training

  • Send Tutorials, Videos & Guides

  • On-site or remote training

  • Follow-ups to make sure everything is working properly

What we need

What we do

FAQs

  • Typically we have your custom-designed and programmed phone system running in 7-14 business days.

  • Nope! Your new service is installed alongside your existing telephone system. This phased installation keeps you up and running during the process.

  • Porting is the process of moving your numbers from your existing carrier to the Sonictel platform for use on your new phone system.

  • We suggest waiting 48 hours after your port date before contacting the losing carrier to cancel the specific numbers that were ported.

  • Some services are better suited to an ethernet connection. For example, credit card processing machines can work over the internet saving you the cost of a phone line. Other services such as alarms use transmission protocols that do not work well with VoIP.

  • The preferred method of faxing is now electronic fax. However, we can support traditional fax through your current fax machine.

  • Yes of course! We prefer that you keep your existing extensions for continuity. If you have 2-digit extensions, we will add a '1' to them to make them 3-digits.

  • No. Porting is a "pull" process. Once we have all the paperwork, we handle all of the porting for you.