Sonictel™ Cloud PBX
Feature Descriptions


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For directions on using Star Codes / Short codes click here


Hosted PBX Station Feature Descriptions

The following tables describes available PBX features, some features may have additional cost, see our pricing tab for more details.

Alternate Numbers w/ Distinctive Ring

Enables users to have up to ten phone numbers and/or extensions assigned to them. The usual ringing is provided for incoming calls to the primary phone number and users have the option of enabling a distinctive ring for calls to their second and third phone numbers. For outgoing calls from the user, the user’s primary phone number is the calling line identity. This feature is often used to allow a single station to be called locally from multiple originating local calling areas.

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Analog Hotline

The Analog Hotline (sometimes referred to as Automatic Ring Down or Hot Dial) feature configures an analog telephone connected to an Analog Telephone Adaptor (ATA) to automatically call a pre-configured telephone number when taken off hook. When configured, the telephone only makes calls to one number and cannot be used to call any other number.

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Anonymous Call Rejection

Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID. By activating the service via My Phone or dialing the Feature Access Code (FAC), callers without available caller identification are informed that the user is not accepting calls at that time. The user’s phone does not ring and the user sees or hears no indication of the attempted call. This service does not apply to calls from within the group. You can deactivate the feature through My Phone or the FAC.

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Barge-In Exempt

Enables a user to manage Barge-in settings to include allowing/not allowing users to Barge-in on your calls, and enabling/disabling the playing of a Barge-in warning tone.

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Business Continuity (CFNR)

Business Continuity/Call Forwarding Not Reachable (CFNR) allows a user to designate a phone number for all calls to route to when your main phone is not reachable due issues such as unplugged phone, power outage, or natural disaster. Users have the option to activate and deactivate the service by dialing the feature code to activate or deactivate, or by configuring the service via My Phone. If activated, a user must specify the forwarding number. A status indicator on the My Phone desktop identifies whether this service is enabled.

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Busy Lamp Monitoring

Provides the ability to monitor the phone status of users within a defined group (for example, busy, idle, do not disturb). Each monitored user appears on a button/line appearance, and the status of each monitored phone is indicated by the button LED lamp/status icon.

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Caller ID (Use Main Number)

When make outbound calls use the companies main number to display on the receiving party's caller id display.

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Call Forward Always

Enables a user to redirect all incoming calls to another phone number. Users have the option to activate and deactivate the service by dialing the activate or deactivate feature access code or configuring the service via My Phone. If activated, a user must specify the forwarding number. A status indicator on the My Phone desktop identifies whether this service is enabled. Users may also forward these calls directly to Voice Mail by using the activate or deactivate feature access code or via My Phone.

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Call Forward Busy

Enables a user to redirect calls to another destination when an incoming call encounters a busy condition. Users have the option to activate and deactivate the service by dialing the activate or deactivate feature access code or configuring the service via their web interface. If activated, a user must specify the forwarding number. Users may also forward these calls directly to Voice Mail by using the activate or deactivate feature access code or via My Phone.

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Call Forward No Answer

Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. Users have the option to activate and deactivate the service by dialing the activate or deactivate feature access code or configuring the service via their web interface. If activated, a user must specify the forwarding number and the number of rings before forwarding. Users may also forward these calls directly to Voice Mail by using the activate or deactivate feature access code or via My Phone.

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Call Forwarding Selective

Enables a user to define criteria that causes certain incoming calls to be redirected to another destination. If an incoming call meets user specified criteria, the call is redirected to the user specified destination. The user controls the service via the My Phone desktop web interface in My Rules, which provides the ability to set the forwarding destination address and the criteria sets for determining which calls require forwarding. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

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Call History

Call history includes such information as start date, start time, calling number, called number, caller ID, caller ID information (city and state), call duration, and type of call (outgoing, incoming and missed).

  • My Account administrators can view the call history for each number assigned to their account.
  • Individual users can see their call history (outgoing, incoming and missed) and place calls via the click to dial feature. 

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Call Hold & Resume

Enables a user to place an existing call on hold for an extended period of time, and then retrieve the call to resume conversation. While the calling party is held, the user can choose to make a consultation call to another party.

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Call Logs w/ Click to Dial

Enables a user to dial a number when viewing call logs from the Call Log on a phone, My Phone web portal, or BroadTouch client.

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Call Notify

Provides an email notification to a user when they receive a phone call meeting specific defined criteria.

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Call Redial

Enables users to redial the last number they called by clicking the feature button on their phone or by dialing the Call Redial feature access code.

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Call Return

Allows users to call the last party that called, whether or not the call was answered by entered a feature access code

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Call Transfer – Attended

Attended: Enables a user to consult with the add-on party before transferring the caller. To initiate call transfer with consultation, the user hits the “transfer” button/icon and dials the add-on party. When the call is answered, the user can consult with the add-on party. To transfer, the user hangs up causing the caller to be connected to the add-on party. Alternatively, the user can use a flash hook to initiate the transfer. Users have the option to have a three way call instead by hitting the transfer button a second time after the add-on party answers the call.

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Call Transfer – Blind

Blind: Enables a user to transfer a call to another party unannounced without conversation. To initiate a blind call transfer, the user hits the “transfer” button/icon and dials the add-on party. When the destination phone rings, the user hangs up and the call directed to the other party. Alternatively, the user can use a flash hook to initiate the transfer.

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Call Waiting for up to 4 Calls

Enables a user to answer a call while already engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone. To answer the waiting call, the user presses the flash hook or feature button on the phone. The user connects with the waiting party and holds the original party. By pressing the flash hook/feature button, the user reconnects to the original party and holds the waiting party. The feature completes when any party hangs up.

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Call Waiting ID

Displays the Caller ID information of the waiting party in support of the Call Waiting Feature.

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Dialer for Chrome

Users can make click-to-dial calls, access contacts, and manage selected Sonictel features directly from a Chrome browser.

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Directed Call Pick-up

A Group Call Pick-Up Feature which enables a user to answer a call directed to another phone in their group by dialing the respective feature access code followed by the extension of the ringing phone.

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Directed Call Pick-up with Barge-in

This version of the Directed Call Pick-Up service enables the user to barge-in on the call if already answered, thereby creating a three-way call. Administrators can configure whether or not a warning tone is played when a barge-in occurs.

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Do Not Disturb

Allows users to set their station as unavailable so that incoming calls are given a busy treatment. Users have the option to activate and deactivate the service by dialing a feature access code (activate or deactivate), configuring the service via their web interface, desktop or mobile client. A status indicator on the My Phone desktop identifies whether this service is enabled.

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Enterprise Phone Directory

The Enterprise Directory in My Phone – My Numbers allows Users to access Contacts and Contact Groups within their organization. The Enterprise Directory is comprised of the Users and Groups that have been provisioned in their Sonictel by their Site Administrator. Users have the ability to search Contacts / Groups by Name or Number and to initiate phone calls directly from the portal via Click-to-Call functionality.

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Extension Dialing, Variable Length

Enables users to dial only the extension number to call other members of their business group, without requiring the called parties full 7 or 10 digit number to be dialed. Variable Length Extension Dialing allows a group administrator to configure extension dialing within the group to be a fixed length that is between two and six digits.

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Feature Access Codes

Feature Access Codes are codes that can be entered through the phone keypad to control the configuration of certain features. To use a Feature Access Code, offhook the phone and enter the appropriate Feature Access Code. For features that require additional input, follow the audible prompts to input the required additional information. The code list is provided in the Quick Reference Guide.

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Hosted Square Key 2/4/8/12 Lines ( aka: Square Key Presentation )

Hosted Square Key simulates a traditional squared key system: a single telephone number available in 2, 4, 8, or 12 call paths, which appears as lines on your telephone buttons.  Support for number of line appearances will depend on package (2/4/8/12) and phone model selection.

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Hoteling

Great for flex office spaces and real estate firms.  Enables a user’s phone profile of phone number, features, and calling plan to be temporarily loaded onto a shared (host) phone. It is comprised of two features: Hoteling Host (Multi-user Phone) and Hoteling Guest (Transportable Profile) that work together to allow the customer to designate specific phones (hosts) that users (guests) can temporarily log into and use as their own phone. When a guest logs into a host phone, their user profile is automatically transferred to the device. The host device then becomes the user’s primary device while they are logged into it.  This is primarily used in a call center environments, flex office spaces such as real estate firms, shared use conference and meeting or breakout rooms.

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Caller ID (Inbound Name & Number)

Provides the calling name and number provided by the caller’s service to the user’s equipment which can be displayed if equipped.

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Inbound Fax to email

Provides users the ability to receive, store, review, and manage fax messages. Users are notified of new fax messages in the same way that they are notified of new voice messages. Incoming fax messages can automatically forwarded to a user specified email address.

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Inbound Fax to email

All outgoing calls from user stations will reflect the Main Office Caller ID Number rather than the individual station number (Except in cases where a station has 2-way DIDs).

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Mobility Communicator Apps

A solution that allows users to unite their desktop phone with their mobile phone under one single business identity by extending the Sonictel features transparently to a user’s mobile phone. Calls made from the mobile phone uses the Sonictel identity which makes it appear the user is calling from their business phone and not their mobile phone. Configuration of call settings can be made from either the mobile clients or My Phone The mobile phone is loaded with the COMMUNICATOR mobile app (Android or IOS) which provides Sonictel features:

  • Ringing of either Desk or mobile phone or both
  • Optionally requiring answer confirmation
  • Single business appearance
  • VoIP calling over data network
  • Call-through Service using native dialer
  • Fixed Mobile Transfer - allows customers to transfer calls in progress between their landline or wireless phone and their Sonictel desktop phone

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N-Way Calling (6)

Allows users to add up to 5 other parties to a call. When on a call, the user presses the conference button on the phone and dials the number of the add-on party. When the called party answers, the user hits the conference button to add the addon party. The user can repeat this sequence up to 5 times enabling a call with 6 parties.

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Office Anywhere

Office Anywhere is a "Fixed Mobile Convergence" feature that provides the following functionality directly or via the Office Anywhere Portal:

  • Simultaneous Ring - allows customers to receive calls to their Sonictel desktop phone on any landline or wireless phones when a call is received on their Sonictel desktop phone.
  • Unified Outbound Caller ID- allows customers to place calls from any landline or wireless phone using the outbound Caller ID of their Sonictel desktop phone
  • LD and International Deflection- allows customers to place long distance and international calls from any landline or wireless phone and have the charges applied to their Sonictel bill instead of the landline or wireless phone
  • Fixed Mobile Transfer - allows customers to transfer calls in progress between their landline or wireless phone and their Sonictel desktop phone

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Caller ID (Outbound Blocking)

Enables a user to block delivery of his/her identity to the called party. The feature can be enabled for a single call or for all calls. The user controls the service via a web interface or through feature access codes. If activated, all calls made by the user have the user’s identity blocked. If this service is activated, users can still choose to allow the delivery of their Calling Line ID on a specific call by entering the respective feature access code for Calling Line ID Delivery per Call. Once the call is over, Calling Line ID Blocking is restored.

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Personal Phone Directory

The Personal Directory in My Phone – My Numbers allows Users to create and manage personal contacts in their web portal. Users have the ability to search personal contacts by Name or Number and to initiate phone calls directly from the portal via Click-to-Call functionality.

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Priority Alert

Allows a user’s phone to ring with a different cadence based on pre-defined criteria. This feature can be used as a way to quickly notify the user that a specific number is calling or when a call is from inside your group or outside your group.

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Privacy

Allows users to exclude themselves from the group and directory listings visible to other users.

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Push-to-Talk (Intercom Voice Announce Mode)

Enables user to user intercom service across an enterprise. When a user dials the respective feature access code followed by the called party’s extension, the system requests that the called station answer automatically. Users and administrators can define accept and reject lists, which can include wildcards.

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Remote Office

Remote Office enables telecommuters and mobile workers to use all of their features while working remotely. Since calls are still originated from Sonictel, the service provides an easy mechanism for separating personal and business phone expenses, as well as keeping alternate phone numbers private.

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Selective Call Acceptance

Enables a user to define criteria that causes certain incoming calls to be allowed. If an incoming call meets user specified criteria, the call is allowed to complete to the user. All other calls are blocked and the caller is informed that the user does not wish to receive the call. The user controls the service via a web interface My Phone, which provides the ability to establish the criteria sets for determining which calls are allowed to complete. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

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Selective Call Rejection

Enables an End User Subscriber to define criteria that cause certain incoming calls to be blocked. If an incoming call meets End User Subscriber-specified criteria, the call is blocked and the caller is informed that the End User Subscriber is not accepting calls. The End User Subscriber controls the service via a web interface, which provides the ability to establish the criteria sets for determining which calls require blocking. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

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Sequential Ring

Enables users to define a “find-me” list of phone numbers that are alerted sequentially for incoming calls that match specified criteria. While the service searches for the user, the calling party is provided with a greeting followed by periodic comfort announcements. The caller can also interrupt the search to leave a message by pressing a DTMF key.

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Series Completion

A Hosted POTS line feature. Every site turned up with at least two Hosted POTS lines includes Series completion at no additional charge, providing all the benefits of the traditional POTS provider hunt group, with enhanced control, and significantly less cost.

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Shared Call Appearance

Allows for incoming calls to ring on up to 35 additional Site phones simultaneously for a Premium Station, and 5 additional Site phones for a Standard Station, connecting the first phone to be answered. If one of the phones is already hosting an active call under the line ID, incoming calls are delivered to the active phone and any outgoing calls from another phone using the same line ID are blocked. Shared Call Appearance is used to associate a user’s Mobile or Desktop client with their main number.

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Simultaneous Ring

Enables users to have multiple phones ring simultaneously when any calls are received on their Sonictel phone number. The first phone to be answered is connected. For example, calls to a user’s desk phone could also ring the user’s mobile phone, in case the user is not at his/her desk. An optional setting for this feature is Answer Confirmation which requires the user answering the call to hit a digit on their phone before the call is completed. This ensures that a call is not picked by a voice messaging system before the call can be answered which may happen if a call is ringing to a cell phone that is turned off. With Answer Confirmation turned and a cell phone is turned off, other phones in the simultaneous ring list will still ring and can be answered.

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Speed Dial

Speed Dial functionality in the My Phone portal allows Users to program up to one hundred personal speed dial entries (00 -99) that can be dialed directly from the portal or used on their desk phones. Speed Dial entries configured in the My Phone – My Number portal are automatically accessible on the User’s desk phone.

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Squared Key System Presentation (aka: Hosted Square Key )

Hosted Square Key simulates a traditional squared key system: a single telephone number available in 2, 4, 8, or 12 call paths, which appears as lines on your telephone buttons.  Support for number of line appearances will depend on package (2/4/8/12) and phone model selection.

 

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Star Codes ( Feature Access Codes )

Star Codes or Feature Access Codes are codes that can be entered through the phone keypad to control the configuration of certain features.  To use a Feature Access Code, off-hook the phone and enter the appropriate Feature Access Code (see below).  For features that require additional input, follow the audible prompts to input the required additional information.

 
  • Call Forwarding Always Activation *72
  • Call Forwarding Always Deactivation *73
  • Call Forwarding Always To Voice Mail Activation *21
  • Call Forwarding Always To Voice Mail Deactivation *24
  • Call Forwarding Busy Activation *90
  • Call Forwarding Busy Deactivation *91
  • Call Forwarding Busy To Voice Mail Activation *40
  • Call Forwarding Busy To Voice Mail Deactivation *42
  • Call Forwarding No Answer Activation *92
  • Call Forwarding No Answer Deactivation *93
  • Call Forwarding No Answer To Voice Mail Activation *41
  • Call Forwarding No Answer To Voice Mail Deactivation *45
  • Call Forwarding Not Reachable Activation *94
  • Call Forwarding Not Reachable Deactivation *95
  • Caller ID Delivery Blocking per Call *67
  • Caller ID Delivery Blocking Persistent Activation *31
  • Caller ID Delivery Blocking Persistent Deactivation *32
  • Caller ID Delivery per Call *65
  • Call Park *68
  • Call Retrieve *88
  • Cancel Call Waiting *70
  • Clear Voice Message Waiting Indicator *99
  • Direct Voice Mail Transfer *55
  • Directed Call Pickup *97
  • Directed Call Pickup with Barge-In *33
  • Do Not Disturb Activation *78
  • Do Not Disturb Deactivation *79
  • Group Call Park *58
  • Group Call Pickup *98
  • Last Call Return *69
  • Last Number Redial *66
  • Music On Hold Per-Call Deactivation *60
  • Push to Talk Intercom Modem *50

T.38 Fax Support

T.38 is a protocol for relaying high-speed facsimile transmissions over IP. ATAs supporting T.38 are validated and tested; Analog faxes can be connected to an ATA line associated with a Sonictel station.

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Three-Way Calling

Enables a Subscriber to make a three-way call with two parties, in which all parties can communicate with each other. To initiate a three-way call while engaged in a regular two-party call, the Subscriber presses the conference button or flash hook and dials the third party. After the third party answers, the Subscriber presses the flash hook and forms a three-way call with the two parties. To drop the third party, the Subscriber presses the flash hook and is reconnected with the original party in a regular two-party call. If the Subscriber hangs up, all parties are released.

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Unified Messaging

Allows users to access their voicemails via multiple options beyond direct phone access. Voicemail notifications can be retrieved via Visual Voicemail on the MyPhone dashboard, or via email with WAV file copies sent to any email address. Additionally, if you just want a notification of a voicemail, notifications can be sent to your cell phone via text or email. This allows users to be mobile and also have real time access to their voicemails like they were in the office. Unified Messaging also supports additional the uploading of voice greetings and setting call.

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User Web Portals

Web tools for Site self-administration and the User Dashboard allow easy setup and manipulation of features such as Automated Attendant, Hunt Groups, Call Rules, Call History Reporting, Selective Call Forwarding, and Voice Messaging.

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Video (Point to Point)

Video Calling is supported between video enabled phones and clients on the same Sonictel system. This includes the UC-One Desktop and Mobile clients, as well as VVX 500 and VVX 600 phones using the optional VVX USB camera. The camera is plug-and-play for users with Polycom VVX 500 or 600 phones.

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Visual Voicemail

Allows a user to retrieve and listen to their voicemails and inbound fax messages (if inbound fax configured for that user) via the MyPhone dashboard.

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Voice Mail

Provides a recorded announcement message and the ability for a caller to record a voice message for the called party. The announcement message can be a personal message recorded by the voice mail owner or a default system message.

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