Conference call with multiple callers and speak with all parties simultaneously.

An auto attendant is an automated answering service that directs inbound calls to the right person or department. An example of an auto attendant would be when you called a company and are directed to use your keypad to reach a specific department.

Block callers by specific phone number, area code, or prefix.

Lets you direct incoming calls to any other telephone number or device. It can be tailored to your needs to route calls to your voicemail, desk phone, or personal cell phone.

Lets you direct incoming calls to any other telephone number or device. It can be tailored to your needs to route calls to your voicemail, desk phone, or personal cell phone.

A call log is the historical record of inbound and outbound call history. The record consists of timestamps, call duration, and called parties. Call logs track all phone call details through your phone system.

Call monitoring helps you identify risks or security threats. This adds security by allowing you to easily detect security problems, and assess the standard of service that your company provides. Supervisors can listen in on an employee while they talk to customers to monitor their conversation and provide help when needed.

Both incoming calls and outcoming calls can be recorded. It is a secure way to record audio files of a phone conversation in the cloud.

View call and extension reports on your online dashboard. From there, you can either print or download.

Transfer a caller from one extension to another extension, or to another phone number.

Never miss an important call. Call waiting allows you to put someone on hold, and take another call.

When you are on a call and another one comes in, know the second caller's name and number. Call Waiting ID may seem like a basic feature but it's almost equivalent to having a second VoIP line.

Caller ID allows you to see your callers' phone number. You can also use a toll-free number to prevent callers from blocking their Caller ID.

Conference call with multiple callers and speak with all parties simultaneously. Every person who dials into the conference call service will be able to hear and talk to all the other parties in the call.

Custom ring is a feature that allows you to create unique ringtones for different contacts. Incoming phone numbers can each be assigned with its own distinctive ringtone.

The Dial by Name feature allows callers to find a person by their name instead of an extension. If they don’t know the specific extension number, the caller will be prompted to enter the first few letters of a person's first or last name.

Allow your staff to be focused, and not be disturbed when they don’t want to be.

The Do Not Disturb feature lets you send all your calls direct to voicemail. This way you can still get all of your messages.

Create extensions for different departments and employees across different devices. With extensions, employees within a company can call each other directly using 4-digit extension numbers.

Hot Desking allows your employees to remotely log in to a shared desk phone and use the phone like their own, with access to their voicemails and personal extensions. This feature will help you decrease investment in phone hardware costs.

A hunt group feature distributes calls from a single phone number to a group of numbers in a company. When callers ring your company phone number, the group will route the call to a group of members so they can answer the call. This is perfect for collaborative departments and call centers.

The intercom calling feature allows users to dial any extension within the building, just like the way that you might make a phone call. The difference is that rather than ringing some device on the other end, the device being called will automatically answer the call.

Message alerts provide you with voice and fax notifications by email, text message alerts, or through the Sonictel Mobile app.

Missed call notification feature enables you to receive a notification every time you miss a call or receive a voicemail. The notification itself details the number you have received the missed call/voicemail making it easier for you to have a quick overview.

Stay connected on iPhone, Android, Mac, and Windows.

Use the default music or upload your own selection for your auto attendant. We have partnered with Audio Production Store which offers competitive pricing for personalized messages, phone menu prompts, and narration.

Provides a way to alert staff of emergency situations using paging horns, bells, announcements, and strobe lights. Sonictel has a whole fleet of paging systems to choose from.

Shared call appearance lets you share a single phone number on multiple devices. This way, the appearance remains constant regardless of how you are making a call. This allows you to use the same number regardless of whether you’re calling from your Sonictel app, PC, or desk phone.

The Simultaneous Ring feature is a mobility solution that lets users designate a single phone number for all incoming calls. This way you can answer the call from your Sonictel App, desktop computer, or desk phone.

You can continue to use the popular software you already have so you don’t lose your initial investment.

The speed dial feature allows you to customize your calling experience. A speed dial is a short number that allows fast dialing of frequently used numbers. You can place a call by pressing a button, without having to look up the phone number you would like to call.

Make it easy for people to remember your business phone number.

Video conferencing has become both popular and essential the past few years. VoIP phone systems use communication over the internet. You can set up video meetings, share your screen, and collaborate with chat.

Voicemail answers phone calls and sends a message to a user's mailbox.

Receive an email when your number is called, voicemail is left, or even when a specific menu option is selected.