AUTO ATTENDANT

An auto attendant is an automated answering service that directs inbound calls to the right person or department. An example of an auto attendant would be when you called a company and you are directed to use your keypad to reach a specific department.

When you receive a call, this may be the first impression a potential or current customer will have with your business. An automated attendant will provide callers with a smooth calling process. You can give them hours of operation, directions to your business, or promote special deals and sales. Customize the message however you would like to fit your business’ voice.

Greet callers professionally

A large orange checkmark on a black background.

Route calls to the right person or department

Large orange checkmark on a black background.

Help your receptionist have a productive day

Flowchart illustrating automated attendant features for incoming calls, including hours of operation, directions, sales and service, appointment setting, on-call transfer, and mailboxes, with brief descriptions of each function.

Example of an Automated Attendant flow chart

Working remotely or on the go?

All Sonictel phone systems come with a free mobile app. After downloading the app, your mobile phone becomes two phones and you can differentiate between business and personal calls. If customers are dialing your extension and you are remote or on the go, both your desk phone and mobile app will ring. You will never miss an important call again.