What Is a Managed Provider?
It is common to hear terms like...Telecom Agent (reselling Big VoIP service and sending you on your way) vs. Big VoIP Company (with whom you don't have a relationship) or Managed Communications Provider (with you every step of the way).
When I think of managed services, the word "responsibility" comes to mind. At Sonictel, we sell our own product and service and support you throughout our relationship.
Here is what a managed provider offers:
Dedicated Account Manager - Our relationship begins on Day 1 and continues throughout our relationship. Their role is that of a consultant with a wealth of experience. We have worked with thousands of customers over the past 30 years and we understand the needs of businesses in different industries and of varying sizes.
Software - We do all the programming so you can use features like music on hold, ring groups, extensions, pins, automated greetings, call routing, call forwarding, and 60 more!
Hardware - We keep inventory in stock. With our buy-back programs, you can upgrade your phone at an affordable price. The hardware we sell is warranted by us. If it breaks you get a new phone, usually delivered the next day.
Billing - Managed by us so you only have one bill. If you have any questions, we are just a phone call away.
Support - Many other telecom companies no longer offer installation, training, and support. We don't just drop ship your phones and expect you to install them. As a Sonictel customer, we do the onboarding installation for you, and the training with you. Our plans include 24/7 remote customer support that is just a phone call away. There are no long wait times if you need us. When you call, we answer.
A managed care program like this can help businesses grow and prosper. Let us do all the heavy lifting. Interested in learning more? Reach out and let's start a conversation!
We offer free consultations
It takes expertise and time to perform a truly comprehensive audit. By taking advantage of the support of a third party to audit your telecom services, you may find savings you never expected. Our no-risk audits help businesses like yours identify billing errors and other areas of overspending.
