BUSINESS TEXTING

Ready to add SMS to the ways you communicate with your customers? Let’s get started!

 

Registering Your Business

All businesses engaging in SMS communication via long code numbers (10DLC) are now mandated by mobile carriers to register with The Campaign Registry (TCR). This is to guarantee adherence to new regulations governing SMS use.

  1. Watch the TCR video to understand the new SMS requirements and how it applies to you. 

  2. Review the CTIA Messaging Guidelines

  3. Complete the Registration Forms

  4. We will create your brand and register your campaign. All newly created 10DLC campaigns will now be subject to manual review and placed in a “pending” status until this review is completed. This approval process can take up to 30 days.

  5. Once registered and approved, we will assign your number(s) to your campaign. We are not able to associate the campaign and number(s) until fully approved.

Brands and Campaigns

Brand

This is the information about the business number that will be sending messages.

Campaign

This is the type of messages you will be sending.

Go Live!

We handle this process for you. Once you are approved, you can send and receive SMS.

FAQs

  • 10 Digit Long Code (10DLC) is the new standard for Application-to-Person (A2P) text messaging utilizing a traditional 10-digit phone number.

  • The Campaign Registry is the information hub that allows you to register 10DLC messaging campaigns.

    Their mission is to provide a simplified, fair, and unbiased service by working with carriers, messaging companies, and industry partners to establish common standards for A2P 10DLC messaging.

  • DCAs are companies that provide direct connectivity to mobile carrier gateways for the purpose of delivering SMS messages.

  • North American carriers are moving away from unsanctioned long codes and are launching 10DLC as a sanctioned A2P (Application-to-person messaging) messaging service. This is being done in order to protect consumers.

  • Yes, you need to register to continue using SMS regardless of how you're using it (conversational, informational, promotional).

  • Yes, you need to register the phone number for SMS because it allows you to send and receive messages. If you don’t, then you won’t receive any texts.

  • Should you choose not to register with TCR, your ability to send SMS messages from your account will be deactivated. Sonictel is unable to permit unregistered message traffic on our network.

    However, you have the option to transfer your SMS capabilities to another provider. This will enable you to continue using Sonictel for phone services while utilizing a third-party provider for your SMS messages.

    Please note that TCR registration is being mandated by mobile carriers. The regulations are being imposed on all businesses, no matter which VoIP provider you are with.

  • Fees may vary depending on usage. There is a one-time registration fee along with monthly campaign fees.

    These fees for your registration are from TCR, aggregators, and vetting agencies. We are not charging any additional fees as part of the TCR registration process.

    In addition, other VoIP providers make you do the registration yourself. We help you through the process.

  • Yes, there are penalties if you do not register your campaign or violate SMS policies (set forth by the CTIA).

    Examples:

    P2P Route Abuse - when businesses try to evade requirements for Business SMS. $10/message

    Severe policy violations - if you send high volumes of spam and/or malicious messages. $10,000/one-time

  • Approval can take up to 30 days. That is why it is important to fill out the form with all the correct information.